Unhappy with a product? We will be happy to exchange or refund if you contact with us within 30 days. Refunds will exclude any shipping charges. We cannot accept returned merchandise without prior approval. Returns may be subject to a 20% handling charge. You may return your order to one of our retail store locations for easier convenience. ALL RETURNED MERCHANDISE MUST BE IN RESALABLE CONDITION. A receipt is required for in-store returns.

Ordinary eligible items may be exchanged within the 30-day return window with prior approval. Sale, clearance and final-sale items cannot be exchanged.

Damaged or defective items: For a refund or replacement, contact ecom@cmschoolsupply.com. Photos or a return shipment are required; our team will advise which is needed and provide return instructions. Please contact us before shipping an item back.

>>Create A Return<<

Damages or Shortages:
We will be happy to replace any products damaged in transit or missing from your order if you note the damage or shortage on the freight bill before signing. Count the number of box/es to be sure the full shipment is being delivered. Inspect box(es) for any freight damage. A freight carrier's liability is limited to claims reported within 7 days of receipt of shipment. If you encounter difficulties, please call us within 7 days so we may assist you. 1.800.464.6681

Sale, Clearance and Final Sale items:

Please note that all items purchased from our Sale, Clearance and Final Sale sections are sold as-is and are non-returnable and non-refundable. This policy applies to all sale, clearance and final sale merchandise, without exception.

Important Points:

• No Returns: We do not accept returns on sale, clearance and final sale items. All sales are final.
• No Refunds: No refunds will be issued for sale, clearance and final sale items. Please review your order carefully before making a purchase.
• Exchanges: Exchanges are not permitted for sale, clearance and final sale items.

We strive to provide detailed product descriptions and images to ensure you have all the information you need to make an informed purchase. If you have any questions about a product, please contact our customer service team before completing your order.

WE TRY TO HOLD OUR ONLINE PRICES FOR AS LONG AS POSSIBLE, BUT THEY ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.

Are you open to the public? Yes.

If I’m a teacher, am I eligible for a discount on purchases? Unfortunately no, but a great alternative is our CM School Supply Rewards program, which entitles a customer to earn points with each purchase. Or you can sign up for our emailing list to receive exclusive offers.

How many locations do you have?
Our Riverside location offers the full retail shopping experience seven days a week. For Upland shopping and pickup availability, please check our store locations page or call the store before visiting.

What are your store hours? Riverside: Monday–Friday 9:00am–5:00pm, Saturday 10:00am–5:00pm, and Sunday 11:00am–3:00pm. All times are Pacific. Check our store locations page for holiday changes 


ORDERING

How do I place an order? You can visit our website and place an order online. Or you can call on of our stores to place an order.

I’m having problems adding items to my shopping cart. What should I do? Feel free to call one of our stores and any associate can assist you with your order.

Is the personal information I provide online, secure upon checkout? Yes.

Do you charge sales tax? What if I am exempt from paying sales tax? Applicable sales tax is shown at checkout. If your organization is eligible for a tax exemption, contact shop@cmschoolsupply.com for documentation and account guidance before placing your order.

How will I be notified of any back ordered items? We will send you an email to let you know.

Will I receive an email confirmation once CM School Supply has received my order? Yes, you should receive an email notification. You can also check the status of an order by logging into your account on our website.

Can I make changes to an order I have already placed? Only if an order hasn’t shipped yet. You can give us a call and we can try to add any other items to an existing order.

What payment methods do you accept? Visa, MC, AMEX, Discover and CM School Supply Gift Cards.


SHIPPING

What delivery methods do you offer? UPS, USPS or Fed-Ex.

What are your shipping charges? Shipping charges are shown at checkout or confirmed with your quote. Orders placed Monday–Friday ship within 24 hours of the order being placed. Orders placed on weekends are excluded from this 24-hour shipping window. Shipping time is separate from delivery time. See our Shipping Policy for delivery details.

Is there a will-call or in-store pick-up option at all locations? Yes.


ORDER TRACKING

How can I track my order? You can check the status of an order by logging into your account on our website. If the order has been shipped there should be tracking information along with a tracking number you can check through the specified delivery service.


GIFT CARDS

How do I purchase a gift card? You can purchase these online, in-store or over the phone.

How do I redeem my CM School Supply Gift Card online? Digital CM School Supply gift cards can be used online or in store. If you have an older physical gift card, contact our team to have it converted to a digital gift card before using it online.

Do gift cards expire? No.


RETURN & EXCHANGES

What is CM School Supply’s return policy? Contact us within 30 days for return approval. Eligible merchandise must be unused and in resalable condition. A receipt is required for in-store returns. All sale, clearance and final-sale items are non-returnable, non-refundable and cannot be exchanged. Shipping charges are non-refundable, and returns may be subject to a 20% handling charge. See our Return Policy for full details.


REWARDS

How does your CM School Supply Rewards program work? Eligible retail customers earn 1 point per $1 on paid purchases online and in store. Redeem 100 points for $5 off a $10 minimum purchase, 200 points for $10 off a $20 minimum purchase, or 400 points for $20 off a $30 minimum purchase. PO-number orders and B2B/company or wholesale accounts are excluded from earning. See our CM Loyalty Rewards page for eligibility, expiration rules and full details.

Can I use my CM School Supply Rewards for purchases made online? Yes. Redeem your points for a reward code through your CM account and use it online or in store. New CM Loyalty codes are single use, expire after three calendar months and cannot combine with other discounts. See CM Loyalty Rewards for full details.


EMAILS

How do I subscribe to receive CM School Supply’s e-mails? You can sign up online or in-store to receive our e-mails.

How do I unsubscribe from CM School Supply’s e-mail list? You can send an e-mail to customerservice@cmschoolsupply.com and we can remove you manually, or you can click the Unsubscribe link at the bottom of any e-mails you have received from us.

How do I change the e-mail address I have in your system? You can log into your CM School Supply account profile if you have one and you should be able to change it. You can also e-mail us at customerservice@cmschoolsupply.com and we will modify it for you. Or you can call any of our stores to have it changed.