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Shipping Policy

  • You or a staff member must be present. Our trucking company will not deliver your order/s without a signature.
  • Our trucking company or our customer service dept will attempt to schedule a delivery date. We will not share your information with anyone other than those responsible for handling your order.
  • Please specify if you need a tailgate or have a loading dock. If you are uncertain, please contact us at 1.800.464.6681.
  • Your boxes may be a little worn or dirty when delivery arrives. Do not be alarmed. If the box or boxes look damaged, it doesn't mean that the product is damaged. We suggest you open the box and see if the contents inside are damaged and simply make a note on the packing slip, and notify the driver, or you can contact our customer service dept at 1.800.464.6681.
  • Please make sure to count all boxes before you sign. In some cases, you will only need to sign for the number of boxes being delivered. Or in other cases, you will need to sign for the number of skid/pallets being delivered.


PO BOX & APO/FPO ADDRESSES

UPS DOES NOT SHIP TO PO BOXES. YOU MUST PROVIDED US WITH A PHYSICAL ADDRESS FOR DELIVERY. APO/FPO ADDRESS ARE OKAY.

DROP SHIP

IN SOME CASES, WE MIGHT BE OUT OF STOCK WITHIN OUR WAREHOUSES AND MAY CHOOSE TO "DROP SHIP" YOUR ITEM OR ORDER. THIS NORMALLY TAKES A LEAD TIME OF 1-4 WEEKS FOR DELIVERY.

 

BOOK SUBSTITUTIONS
When ordering children’s book sets, we reserve the right to substitute books with similar titles if a title in the set is out of stock at the time the order is placed

SHIPPING CHARGES (OUTSIDE USA)

THESE FEES WILL BE HANDLED BY OUR CUSTOMER SERVICE DEPARTMENT. PLEASE MAKE SURE TO PROVIDE US WITH A PHONE NUMBER OR VALID EMAIL ADDRESS WHERE WE MAY CONTACT YOU WITH A SHIPPING QUOTE. NO ORDERS WILL SHIP WITHOUT APPROVAL FROM YOU ON THE NEW SHIPPING CHARGES. FOR ORDERS THAT ARE SHIPPED TO COUNTRIES OUTSIDE OF THE U.S., CUSTOMER WILL BE RESPONSIBLE FOR ANY IMPORT TAXES, CUSTOMS DUTIES AND FEES COLLECTED BY THE DESTINATION COUNTRY.

Net 30 Day Term Policy (Download Our Credit Application)

For all accounts with Net 30 days payment terms, invoices will be charged a late fee of $50.00 when invoices are paid after 30 days of the invoice date. Every month after that, the $50.00 will compound. For example 2nd month late will have $100.00 late fee added to the first month and so on.