School quotes, purchase orders, and local pickup
Can I request a school quote before I have a PO number?
Yes. Use Quick Order or the cart quote instructions to request pricing before your school issues a PO. Include item numbers, quantities, school name, delivery address, and required date. Leave the optional PO number blank if it has not been issued.
How long are written quotes valid, and when will CM respond?
CM’s written quotes are valid for 30 days. Staff review and response is within 24 hours, Monday–Friday, separate from automatic request confirmation. Ask CM to confirm availability, shipping, applicable tax, and delivery timing.
What do schools need to order with a purchase order?
School POs require an approved CM business account and have a $25 minimum. Quote requests and PO orders are separate steps. Account and payment terms require approval; tax-exempt ordering requires verification. Read the school purchase-order guide for submission details.
Where can our school get CM’s W-9 and credit application?
Download CM School Supply’s W-9 PDF and the institutional credit application PDF. For the preparation checklist and account instructions, see the school account and vendor document guide. Keep CM’s W-9 for your purchasing office’s vendor records. Send your completed credit application to accounting@cmschoolsupply.com. CM confirms account and credit terms within 1–2 business days. PO ordering requires approval; a website login or document download alone does not approve payment terms or tax exemption.
Can we request pricing while our school account is being reviewed?
Yes. Prepare a list in Quick Order or use the cart quote route while your application is reviewed. Leave the optional PO number blank if it has not been issued. Staff quote response is within 24 hours, Monday–Friday, and written quotes are valid for 30 days. This quote-response window is separate from the 1–2 business day account-review window. A quote request is not an order or credit approval.
Where can I confirm local pickup for a school order?
Check the pickup options shown for your order and our store locations and hours. For a class quantity or event deadline, call (951) 689-6400 to confirm store availability and pickup timing before traveling.
Are you open to the public? Yes.
If I’m a teacher, am I eligible for a discount on purchases? Unfortunately no, but a great alternative is our CM School Supply Rewards program, which entitles a customer to earn points with each purchase. Or you can sign up for our emailing list to receive exclusive offers.
How many locations do you have?
Our Riverside location offers the full retail shopping experience seven days a week. For Upland shopping and pickup availability, please check our store locations page or call the store before visiting.
What are your store hours? Riverside: Monday–Friday 9:00am–5:00pm, Saturday 10:00am–5:00pm, and Sunday 11:00am–3:00pm. All times are Pacific. Check our store locations page for holiday changes
ORDERING
How do I place an order? You can visit our website and place an order online. Or you can call on of our stores to place an order.
I’m having problems adding items to my shopping cart. What should I do? Feel free to call one of our stores and any associate can assist you with your order.
Is the personal information I provide online, secure upon checkout? Yes.
Do you charge sales tax? What if I am exempt from paying sales tax? Applicable sales tax is shown at checkout. If your organization is eligible for a tax exemption, contact shop@cmschoolsupply.com for documentation and account guidance before placing your order.
How will I be notified of any back ordered items? We will send you an email to let you know.
Will I receive an email confirmation once CM School Supply has received my order? Yes, you should receive an email notification. You can also check the status of an order by logging into your account on our website.
Can I make changes to an order I have already placed? Only if an order hasn’t shipped yet. You can give us a call and we can try to add any other items to an existing order.
What payment methods do you accept? Visa, MC, AMEX, Discover and CM School Supply Gift Cards.
SHIPPING
What delivery methods do you offer? UPS, USPS or Fed-Ex.
What are your shipping charges? Shipping charges are shown at checkout or confirmed with your quote. Orders placed Monday–Friday ship within 24 hours of the order being placed. Orders placed on weekends are excluded from this 24-hour shipping window. Shipping time is separate from delivery time. See our Shipping Policy for delivery details.
How do I arrange will-call or in-store pickup? Review the pickup options shown for your order. Check our store locations and hours and contact the store to confirm your products, quantities, and pickup timing before traveling.
ORDER TRACKING
How can I track my order? You can check the status of an order by logging into your account on our website. If the order has been shipped there should be tracking information along with a tracking number you can check through the specified delivery service.
GIFT CARDS
How do I purchase a gift card? You can purchase these online, in-store or over the phone.
How do I redeem my CM School Supply Gift Card online? Digital CM School Supply gift cards can be redeemed online or in store. Older physical gift cards must be converted to a digital gift card before online redemption; contact our team for help. See the gift-card guide for purchasing and recipient options.
Do gift cards expire? No.
RETURN & EXCHANGES
What is CM School Supply’s return policy? Contact us within 30 days for return approval. Eligible merchandise must be unused and in resalable condition. A receipt is required for in-store returns. All sale, clearance and final-sale items are non-returnable, non-refundable and cannot be exchanged. Shipping charges are non-refundable, and returns may be subject to a 20% handling charge. See our Return Policy for full details.
REWARDS
How does your CM School Supply Rewards program work? Eligible retail customers earn 1 point per $1 on paid purchases online and in store. Redeem 100 points for $5 off a $10 minimum purchase, 200 points for $10 off a $20 minimum purchase, or 400 points for $20 off a $30 minimum purchase. PO-number orders and B2B/company or wholesale accounts are excluded from earning. See our CM Loyalty Rewards page for eligibility, expiration rules and full details.
Can I use my CM School Supply Rewards for purchases made online? Yes. Redeem your points for a reward code through your CM account and use it online or in store. New CM Loyalty codes are single use, expire after three calendar months and cannot combine with other discounts. See CM Loyalty Rewards for full details.
EMAILS
How do I subscribe to receive CM School Supply’s e-mails? You can sign up online or in-store to receive our e-mails.
How do I unsubscribe from CM School Supply’s e-mail list? You can send an e-mail to customerservice@cmschoolsupply.com and we can remove you manually, or you can click the Unsubscribe link at the bottom of any e-mails you have received from us.
How do I change the e-mail address I have in your system? You can log into your CM School Supply account profile if you have one and you should be able to change it. You can also e-mail us at customerservice@cmschoolsupply.com and we will modify it for you. Or you can call any of our stores to have it changed.
